EZ Plates
Please read and understand our Standard Terms and Conditions. If you
have any questions, please contact us directly.
The Terms and Conditions apply to all business transactions carried out
by EZ Plates and any company owned or represented by EZ Plates, herein
after referred to as the 'Company'.The person/customer applying for goods
or services from the 'Company' is herein after referred to as the 'Purchaser'.
Your Statutory Rights are not affected. Under the Distance Selling Regulations,
the Company must notify you that the service we provide begins as soon
as an order is received, be that by internet, telephone or through traditional
mail order systems. Subsequently, there is no 'cooling off period', the
transaction cannot be reversed and no refund can be given. Under no circumstances
whatsoever will the Company be made responsible or liable for any request
by the Purchaser to cancel, abort or change the agreement.
Carriage
The Company will attempt to deliver all goods as quickly as possible.
All orders received after 1330hrs each Friday will be classed as weekend
orders. All weekend orders will be processed on the following Monday morning.
In the event of an order being received on a bank/public holiday, the
order will be processed on the next working day. Please allow up to 6
working days for delivery. All orders are posted using Royal Mail recorded
delivery service. The Company reserves the right to use alternative carriers
where appropriate. The Company's liability is strictly limited to a full
refund only and no claims for damages, interest on monies paid or any
other expenses of any kind will be taken into consideration. The Company
cannot guarantee any specific time period for the transaction in its entirety.
The Company cannot accept responsibility for delays or errors caused by
the postal system, third party carriers or electronic mail. The Company
have no restrictions in shipping goods abroad. Simply select the appropriate
country when ordering. All non British orders will be accompanied by a
customs form detailing the goods and the cost of the goods. The Company
aims to post all non-British orders within 14 working days. Please be
aware that goods are posted using recorded delivery, and that the goods
may be held at your local post office in the event that a householder
is not present at the time of delivery. The Company cannot be held responsible
for lost or damaged goods once posted and recorded delivery slip obtained.
The Company reserves the right to contact the Purchaser by telephone or
any other means to confirm the identity and payment details of the Purchaser.
Any queries regarding carriage should be directed to enquiries@ezplates.co.uk.
Returns Policy
EZ Plates go to every length to ensure that you are happy with your purchase.
If you do receive a defective product from the Company, the Company offers
a free replacement service. In order to receive replacement goods, the
Purchaser must inform the Company by email within 48 hours of receiving
the defective goods by emailing returns@ezplates.co.uk stating clearly
the reasons for the return. The Purchaser must package the goods carefully
and securely to ensure that the defective goods reach the Company in perfect
condition to be subject to inspection. The Purchaser must return the goods
within 14 days, and the Company advises the use of a recorded delivery
service to ensure that the defective goods arrive promptly and securely.
The Purchaser will not be charged any additional handling or postage fees.
The defective goods should be sent to: EZ Plates Customer Care Dept, PO
BOX 206, Holmfirth, HD9 9AF.
Design Policy
We reserve the right to alter and amend designs as necessary. This may
include the perceived size, colour and proportions of the designs and
fonts on each plate. It is the responsibility of the purchaser to ensure
that fonts and logo's selected are suitable for the shape of plate. The
fonts, logo's and all designs on the 'number plate builder' act only as
a representation of the design you will received. We endeavour to be as
accurate as possible.
Secure Payment.
EZ Platess only uses internationally recognised third party payment processors
to take your payment, namely Secure Trading and PayPal. You can therefore
be rest assured that your payment is totally secure, and that your credit/debit
card details are not stored on any of our servers. The Company operates
a strict privacy policy, and we promise never to disclose any customer
information to third parties. If you prefer to make payment using the
telephone, simply call our office on 0870 803 4723 and speak to a member
of staff who will be happy to process your order.
Complaints
The company places an extremely high value on customer satisfaction. If
you do have a complaint regarding the Company and the products and services
we offer, please contact us at complaints@ezplates.co.uk. All complaints
will be dealt with promptly.
Errors & Omissions
The Company makes every effort to ensure that the information on the website
is accurate and current. The Company will correct any errors brought to
its attention. If you should discover any error on the website, please
bring it to our attention by emailing queries@ezplates.co.uk. Show plate
displays are for illustration only and actual show plates may differ from
those shown on the website. The Company reserves the right to withdraw
any product from sale, at any stage prior to dispatch for any reason whatsoever.
The Company does not guarantee the accuracy of the colours displayed on
the website in relation to the colours on the finished product.
Disclaimer
All showplates supplied by the Company are for off-road use only, the
term "off road use only" refers to activites such as trade show,
races, track days, cruises on private roads etc. The company accepts no
liability when the Purchaser or any other party uses the show plates on
public roads. Purchasers ordering vinyl showplates or sponsor graphics
need to ensure that the vehicle and the vehicle surface which the vinyl
will be adhered to is prepared properly, and that said surface is able
to accept a vinyl adhesive. A test vinyl will be included in each package
for the Purchaser to test on the surface, in an small area out of general
view. The company cannot be held responsible for any damage caused either
directly or indirectly by using our products.
Copyright
The graphics, images and textual content contained within this web site
and all coding/scripting is wholly owned by the Company. Any branded logos
displayed by this website remain the property of their respective owners.
By purchasing our products you agree to indemnfiy the Company from any
liabilty caused. The Company reserves the right to make alterations to
your product design. Your product may not appear exactly as it appears
on the website, however we do endeavour to make all designs as accurate
as possible.
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